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Enjoy shopping in Canadian dollars with free shipping on orders over $99, Canada wide!
Enjoy shopping in Canadian dollars with free shipping on orders over $99, Canada wide!

Refunds, Returns and Exchanges

Online Return Policy

We hope you love everything about your Litemode.ca purchase, but if you need to return some, or any of your items, please have your order number ready, click on the link below, and follow our simple return process:

https://litemode.myreturnscenter.com/

 

Can I Return My Online Purchase?

  • Litemode will accept returns on undamaged and resaleable online merchandise within 7 days of the customer receiving the products (as verified by courier tracking information)
  • If you receive merchandise that is:
    • Damaged or defective upon arrival (i.e. missing parts or visibly damaged), please visit the above link within 7 days of receiving the products and follow our simple return process
    • Damaged or defective upon installation (i.e. not functioning once installed), please contact us at info@litemode.ca within 30 days of receiving the products
  • Returns may be subject to a Restocking Fee (fees vary per item, contact us for more info)
  • Customer is responsible for return shipping costs (must obtain tracking number and submit to Litemode)
  • Online orders may be physically returned to our Showroom location in Vaughan, Ontario, during regular business hours, only after completing the online return process and receiving approval from Litemode. Please contact us before returning an item to our Showroom location.
  • Litemode recommends that all light fixtures are installed by a licensed electrician
  • Customer is responsible for all installation and re-installation fees

 

Items Not Eligible for Returns:

  • Any item that has been installed (including cut or clipped wires), modified or used in any way
  • Any item that is not in resaleable condition
  • Any item that is not in the original box with sufficient packaging materials
  • Crystal chandeliers
  • Large orders: Orders containing 6 or more of a single item or orders with an invoice total greater than $2,500 (before taxes). When ordering large quantities, we suggest ordering a sample for evaluation
  • Light bulbs, parts, and shades
  • Special purchases, including: clearance items, inventory sale items, etc.
  • Any item not purchased from Litemode’s online store. Returns must have a valid Litemode order number. Showroom purchases can only be returned in store
  • Shipping & handling charges

 

Showroom Return Policy

The following Return Policy applies to merchandise purchased at our Showroom in Vaughan, Ontario.

 

Can I Return My Showroom Purchase?

  • Litemode will accept returns and exchanges on undamaged and resaleable merchandise within 7 days of purchase (invoice date), when accompanied by a receipt
  • Merchandise that is found to be defective past 7 days, will be dealt with according to the individual manufacturer’s warranty policy
  • Returns may be subject to a Restocking Fee
  • Store credits are non-transferable
  • Litemode recommends that all light fixtures are installed by a licensed electrician
  • Customer is responsible for all installation and re-installation fees

 

Items Not Eligible for Returns:

  • Any item that has been installed (including cut or clipped wires), modified or used in any way
  • Any item that is not in resaleable condition
  • Any item that is not in the original box with sufficient packaging materials
  • Crystal chandeliers
  • Floor models
  • Large scale fixtures
  • Items that are not in stock and special ordered for the customer
  • Red tag clearance items, inventory sale items, and discounted merchandise