Standard Ground Shipping
We are pleased to offer our customers FREE SHIPPING on orders over $99. This Free Shipping offer is applicable to orders shipping to the following provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, Newfoundland, and Prince Edward Island. Orders shipping to: Nunavut, Northwest Territories or the Yukon are excluded from this free shipping offer. Shipping quotes are available for these exempt areas. Please call 1-905-738-8889 or email firstname.lastname@example.org for rates and further information.
Orders shipping from the manufacturer may be routed to our distribution centre for inspection before arriving at their final destination. Orders over $99 that qualify for free shipping with be shipped Standard Ground service.
Please note, we are unable to ship to PO Box addresses.
Shipping Lead Times
When you order is placed, you will receive a confirmation email within 24 hours with order acknowledgement. Within 2 business days a second email will follow, that includes an estimated ship date based on stock availability as per our vendors or distribution centre, along with any back order information. Please be advised that estimated shipping dates are subject to change. Once your product has shipped, you will receive a third Order Status Update email confirming the shipment of your goods. This third email will include tracking information for your use.
If your project is time sensitive, please contact us at 1-905-738-8889 or email@example.com
Damaged or Defective
We ask that upon receipt of your shipment a thorough check for any damages be completed. If you do find any issues with the condition or quality of your order, please contact us at 1-905-738-8889 or by email at firstname.lastname@example.org
. Depending on the severity of the damage(s), we may ask that you dispose of the item and a replacement will be shipped to you. Alternately, we will provide instructions for the order to be shipped back to our distribution centre at no cost. For missing or damaged parts, we will ship replacement parts to you at no cost.